Article 1: Ownership of the Site and Premises
These General Terms and Conditions of Contract and Supply, drafted in accordance with Legislative Decree no. 70/2003 and Legislative Decree 206/2005, regulate the sales services offered on the website:https://ondert.com/ The contract is stipulated between the Company DIALOGA SOLUTIONS LLC, with headquarters at 8 The Green, Dover, DE 19901, United States, email: support @ ondert.com , and the User, understood as the person who consults the pages of the website https://ondert.com/(hereinafter “Site”) and uses the product purchase services made available.
The Parties, namely the Company and the User, are jointly referred to as the “Parties”.
The Site is operated by the Company and allows the purchase of digital licenses and other products marketed by the Company.
These Terms and Conditions are binding on the Parties and apply to all Users who purchase one or more products offered on the Site.
By accessing the Site and using the Services, the User declares that he has read, understood and accepted these Terms and Conditions.
Except as required by mandatory law, you agree that all communications, agreements, and disclosures provided electronically shall be deemed equivalent to written form, where required by law.
Article 2: Object of the Contract
These Terms and Conditions govern the purchase of products available on the Site.
The Company sells digital licenses through the Site.
Article 3: Prices
Product prices on the Site are expressed in euros and exclude VAT, according to the reverse charge regime. For private consumers, the price indicated at the time of purchase is final, while for business customers, VAT is added, based on the country of purchase.
Prices may vary over time, but any changes will not affect the price of a purchase already made. However, corrections are possible in the event of obvious pricing errors, which will be promptly communicated to the User.
Article 4: Purchase Methods
To purchase products, the User must add them to the cart, enter the necessary shipping information, accept the Terms and Conditions and the Privacy Policy of the Site, and proceed with payment using the established methods, such as Google Pay, Apple Pay, or credit/debit card.
If paying by credit card, the User must ensure that their bank is enabled for online purchases.
Payment is considered an offer to purchase. The purchase is considered complete upon sending the confirmation email containing the software activation key and installation instructions.
If you encounter any problems with your purchase or find errors in the information you provide, you can contact support via email at support@ondert.com . The Company will verify and complete your order unless there are valid reasons to the contrary.
Any errors in the data provided are not the responsibility of the Company, which is not liable for delays in shipping due to such errors.
The purchase contracts will be stored electronically by the Company.
Article 5: Promotional Codes
Users who receive a promotional code via newsletters, social media, or other approved channels can use it during the checkout process. Each code has a limited validity period and cannot be extended.
Article 6: Customer Service
Customer Service is available as follows:
- Via operator, from Monday to Saturday, from 9:00 to 18:00.
- Via digital assistant on WhatsApp or by filling out the online form available on the Website, 24 hours a day, 7 days a week.
Article 7: Conditions of Sale and Use of the Site
Purchase implies full knowledge and acceptance of these Terms and Conditions. No purchase contract will exist if there are obvious errors or inaccuracies in the data entered by the User, including contact details or information relating to products, quantities, or prices.
The Company reserves the right to verify the accuracy of prices and cancel orders in the event of obvious errors. If delivery of the order is impossible due to problems with the address provided, the Company will contact the User to resolve the issue or issue a refund.
The User undertakes to indemnify the Company and its suppliers from any liability arising from improper use of the materials on the Site or from violations of applicable regulations or the rights of third parties.
The User is responsible for any legal consequences arising from improper use of the products. No claims for compensation may be made against the Company for damages related to the use of the products sold.
The Company guarantees that the products sold meet legal requirements in terms of use, reliability, and durability. The User must inspect the product upon receipt and report any non-conformities within 14 days by writing to the email address:support@ ondert.com .
Article 8: Shipping of Orders
Products will be shipped in digital format within 2 working days from the date of purchase.
Article 9: Quality Seal and Customer Protection
The website www.ondert.com is certified with the Trustpilot seal, which guarantees the reliability of transactions and the security of online purchases.
Article 10: Right of Withdrawal
There is no right of withdrawal for the purchase of digital products, as the performance of the contract begins immediately upon purchase. However, the Consumer User can exercise the right of withdrawal within 14 days of purchase by sending a request to the email address: support@ondert.com
The right of withdrawal does not apply to digital products not supplied on a physical medium, once the performance of the service has begun. The refund will be made within 14 working days of the withdrawal request, using the same payment method chosen by the User.
If the User has requested multiple shipments for a single order, the withdrawal period starts from the delivery of the last product.
The User is not entitled to withdrawal in the following cases:
- Damage caused by fortuitous event or force majeure.
Article 11: Obligations of the Company
The Company is not liable for damages not directly resulting from its breach. Furthermore, it is not liable for the fulfillment of obligations by third parties offering commercial warranties on the products sold.
The Company may suspend access to the Site in the event of violation of applicable laws or these Terms and Conditions.
We are not responsible for any delays or disruptions caused by force majeure events, such as telephone or internet network failures, system malfunctions, or cyber attacks.
Article 12: Privacy Policy
For more information on the processing of personal data, please refer to the “Privacy Policy” section in the footer of the Site.
Article 13: Applicable Law, Dispute Resolution and Jurisdiction
These Terms and Conditions are drafted in Italian. Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the Court of Milan (MI). However, EU consumers are entitled to additional protections under the laws of their country of residence.
The User-consumer can also contact the online dispute resolution platform provided by the European Commission via the link: https ://ec .europa .eu /consumers /odr/ .
Article 14: Links to External Websites
Links to external sites provided by the Company are for informational purposes only. The Company is not responsible for the User’s use of such sites or for the processing of personal data performed there.
Article 15: Duration and Amendments
These Terms and Conditions are valid until further changes are made. Changes will become binding upon the User upon their publication on the Site and will apply to purchases made thereafter.
Article 16: Final Provisions
If any clause is declared null or void, the remaining provisions will remain in effect. The Company may disable access to the Site or suspend product sales in the event of violations by the User.
